This afternoon, around 1 pm, I called your "Premium Customer Service Line", and spoke to Mila.
I would like to address my dissatisfaction on her service as follows;
1) Even before she attempted to assist me with my enquiry, she immediately asked me to refer to AirAsiaGo claiming that AirAsia and AirAsiaGo are 2 seperate entities. And since i made booking thru AirAsiaGo, AirAsia call centre can help much.
This is sad because eventho both are operating and managed seperately, I'm sure both would have similar stakeholders. In this case, the best example would be me, the customer). And definitely revenue from flights booked thru AirAsiaGo will also eventually flows back to AirAsia. So for her to brush me off before attempting to assist, considering that I'm paying RM1.95 is disrespectful.
2) She provided the wrong advice to my somewhat simple question. After hanging up the phone, I manuever you website myself and find the solution I'm looking for. For a service of RM1.95 per minute, I expect your staff is train to attend to queries better than the users.
3) She does not portrayed professionalism in her speech, at the standard I would expect of her, as a staff carrying the AirAsia brand name.
This is not the first time I provide my feedback. But my previous feedbacks remains unanswered. I will not hesitate to post this same comment to AirAsia's CEO's personel blog shall you failed to address my concern.